---
title: "Help Center"
document: "help"
version: "1.0"
effective: "2026-09-13"
canonical: "https://mouve.it/help"
changelog: "https://mouve.it/legal/index.json"
sha256: "2a974de0db8cbd6f5fc4c96d049c05f9fed4d8c2aad1e8e35ce4333d06f13575"
---

# Hey, how can I help?

<a id="getting-started"></a>

## Getting Started

New to Mouve? Start here.

<a id="getting-started-how-do-i-create-an-account"></a>

How do I create an account?

Download Mouve from the App Store or visit mouve.it. You can sign up with your email address or use Google sign-in. After creating your account, you'll go through a quick onboarding to set up your profile and fitness goals.

<a id="getting-started-is-mouve-free-to-use"></a>

Is Mouve free to use?

Mouve offers a free tier with core features including workout tracking, basic nutrition logging, and community access. Mouve Pro unlocks advanced features like AI-powered meal plans, detailed analytics, body scanning, and more.

<a id="getting-started-how-do-i-set-up-my-profile"></a>

How do I set up my profile?

After signing up, the onboarding flow will guide you through setting your fitness goals, body metrics, and dietary preferences. You can update these anytime from Settings in the app.

<a id="getting-started-is-mouve-available-on-both-ios-and-web"></a>

Is Mouve available on both iOS and web?

Yes! Mouve is available as a native iOS app and as a web app at mouve.it. Your data syncs seamlessly across both platforms.

<a id="workouts"></a>

## Workouts

Tracking, templates, and programs.

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How do I log a workout?

Tap the "+" button or go to Workouts to start a new session. You can choose from your saved templates, browse exercises, or create a custom workout. Log sets, reps, and weight as you go, then complete the session when you're done.

<a id="workouts-what-are-workout-templates"></a>

What are workout templates?

Templates are saved workout routines you can reuse. Create a template with your favorite exercises, set/rep schemes, and notes. Next time you train, just start the template instead of building from scratch.

<a id="workouts-how-do-workout-programs-work"></a>

How do workout programs work?

Programs are structured training plans spanning multiple weeks. Each program contains scheduled workouts organized by day. You can create your own programs or follow ones shared by the community.

<a id="workouts-can-i-share-my-workouts"></a>

Can I share my workouts?

Yes! After completing a workout, you can share it as a post to your feed or generate a shareable link. Other users can view your workout details and even save your template.

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How do I view my workout history?

Go to Workouts > History to see all your past sessions. You can filter by date, view weekly stats, and tap any session to see full details including exercises, sets, and personal records.

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## Nutrition

Food logging, scanning, and meal plans.

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How do I log food?

Go to Nutrition and tap "Add Food" for any meal (breakfast, lunch, dinner, snacks). You can search our database of thousands of foods, scan a barcode, or create custom entries. Nutritional info is calculated automatically.

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How does barcode scanning work?

Tap the scan icon when adding food to open the camera. Point it at any product barcode and Mouve will look up the nutritional information from our database. If a product isn't found, you can add it manually.

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What are AI meal plans?

Mouve Pro subscribers can generate personalized meal plans powered by AI. Based on your goals, dietary preferences, and calorie targets, the AI creates balanced daily meal suggestions with recipes and nutritional breakdowns.

<a id="nutrition-how-do-i-track-micronutrients"></a>

How do I track micronutrients?

Mouve Pro includes detailed micronutrient tracking. Go to Nutrition > Micronutrients to see your daily intake of vitamins and minerals. This helps ensure you're meeting all your nutritional needs beyond just calories and macros.

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Can I save recipes?

Yes! Use the Cookbook feature to save and organize your recipes. You can create recipes from scratch with ingredients and instructions, and easily log them as meals.

<a id="subscription"></a>

## Subscription & Billing

Plans, payments, and invoices.

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What does Mouve Pro include?

Mouve Pro unlocks AI-powered meal plans, advanced analytics and charts, body composition scanning, micronutrient tracking, workout programs, and priority support. Check our pricing page for the latest features.

<a id="subscription-how-do-i-upgrade-to-pro"></a>

How do I upgrade to Pro?

Go to Settings > Subscription or visit the Pricing page. Choose between monthly or yearly plans. Payment is processed securely through Stripe.

<a id="subscription-how-do-i-cancel-my-subscription"></a>

How do I cancel my subscription?

Go to Settings > Subscription and click "Manage Subscription." You can cancel anytime and will retain Pro access until the end of your current billing period. No cancellation fees apply.

<a id="subscription-can-i-get-a-refund"></a>

Can I get a refund?

If you're not satisfied within the first 7 days of your subscription, contact us at support@mouve.it for a full refund. After 7 days, refunds are handled on a case-by-case basis.

<a id="subscription-how-do-i-update-my-payment-method"></a>

How do I update my payment method?

Go to Settings > Subscription > Manage Subscription. You'll be directed to your Stripe billing portal where you can update your card, view invoices, and manage your payment details.

<a id="account"></a>

## Account & Privacy

Settings, security, and your data.

<a id="account-how-do-i-change-my-email-or-password"></a>

How do I change my email or password?

Go to Settings > Account to update your email address or password. You'll receive a confirmation email when changing your email. If you signed up with Google, you can add a password from the same screen.

<a id="account-how-do-i-delete-my-account"></a>

How do I delete my account?

Go to Settings > Account > Delete Account. This permanently removes all your data including workouts, nutrition logs, and profile information. This action cannot be undone.

<a id="account-what-data-does-mouve-collect"></a>

What data does Mouve collect?

Mouve collects the data you provide (profile info, workouts, nutrition logs) and basic usage analytics to improve the app. We never sell your personal data. For full details, see our Privacy Policy.

<a id="account-how-does-mouve-use-ai"></a>

How does Mouve use AI?

Mouve uses AI for features like meal plan generation, food image analysis, and workout suggestions. Your data is processed securely and not used to train third-party AI models. See our AI Transparency page for more details.

<a id="account-can-i-export-my-data"></a>

Can I export my data?

Yes, and you can do it yourself. In the app go to Settings, then Download your data. On the web go to Settings, then Data Management, then Export Data. You get one ZIP file with your data as JSON plus your own photos and files. Questions: privacy@mouve.it.

### Still need help?

Can't find what you're looking for? Our team is here to help.

[Contact Support](/contact)